Legal notice

LEGAL NOTICE UNDER THE ACT ON SPECIFIED COMMERCIAL TRANSACTIONS
Business Operator
Ayumi Yamashita
Trade Name
Top Coat Collective
Person Responsible for Operations
Ayumi Yamashita
Business Address
4F, Rutia Shimokitazawa, 2-27-2 Kitazawa, Setagaya-ku, Tokyo 155-0031, Japan
Telephone Number
+81 70 4490 3918
Email Address
hello@topcoattokyo.com
Website
https://topcoatcollective.com
SALES PRICE
The sales price is displayed on each product page. All prices include applicable taxes and standard worldwide shipping unless otherwise stated.
ADDITIONAL FEES
Customers are responsible for any customs duties, import taxes, VAT, customs handling fees, or other charges imposed by the destination country. These charges are not included in the product price and are non-refundable unless required by law.
PAYMENT METHODS AND TIMING
Payment can be made by credit card or any other payment method displayed at checkout.
Payment is charged when the order is confirmed. Production begins only after payment and all required sizing and order information have been received.
PRODUCTION AND DELIVERY TIME
All products are made to order. Orders are normally shipped within 7–10 business days after payment and all required sizing information have been confirmed.
Delivery after dispatch normally takes approximately 2–7 business days within Japan and 5–20 business days for international destinations.
Delivery estimates are not guaranteed. Delays may occur because of weekends, public holidays, high order volume, customs inspections, carrier disruptions, weather, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address. If an order is returned because of an incorrect address, refusal, or failure to collect the package, the customer will be responsible for the actual reshipping cost.
ORDER CANCELLATIONS
Cancellation requests must be submitted within 24 hours of placing the order. A cancellation can only be accepted if production has not started.
Once production has started, the order cannot be cancelled, changed, or refunded.
RETURN AND EXCHANGE PERIOD
Because every set is made to order and is a personal-use hygiene product, we do not accept returns or exchanges for change of mind.
Incorrect sizing information supplied by the customer, differences in appearance caused by screen settings, minor handmade variations, or personal preferences regarding colour, shape, length, or design are not considered defects.
Claims concerning an incorrect item, missing item, transit damage, or verified manufacturing defect must be submitted within 7 calendar days of delivery and before the product has been used, applied, altered, or damaged.
Customers must provide the order number, a description of the issue, clear photographs or videos of the complete product, close-up photographs of the claimed defect, and photographs of the packaging and shipping label. Additional evidence or the return of the complete set may be required.
Returns sent without prior written approval will not be accepted.
REFUND POLICY
All sales are final except for claims approved by Top Coat Collective or where a refund is required by applicable law.
Used, applied, altered, lost, or customer-damaged products are not eligible for a refund. Damage caused by incorrect application, removal, adhesive, UV exposure, water, impact, ordinary wear, or improper storage is not considered a manufacturing defect.
For an approved claim, repair or replacement of the affected nail or item will be the primary remedy. A full refund will not be issued when the issue can reasonably be resolved through repair or replacement.
If repair or replacement is not possible, an approved refund will be issued to the original payment method after the complete product has been returned and inspected. Please allow up to 10 business days after inspection for the refund to be processed.
Mandatory consumer rights provided under applicable law remain unaffected.
RETURN SHIPPING POLICY
For a verified manufacturing defect, transit damage, or incorrect item that has been approved in advance, Top Coat Collective will cover reasonable standard tracked return shipping using a method approved by us.
Cash-on-delivery returns and returns sent without prior approval will not be accepted.
If the product is determined not to be defective or otherwise eligible for return, no refund will be issued. The customer will be responsible for any return shipping or reshipping costs.
Customs duties, import taxes, VAT, customs handling fees, and other charges paid to third parties are non-refundable unless required by law.
CONTACT
For all enquiries, cancellation requests, or return claims, please contact:
hello@topcoattokyo.com