Shipping policy

SHIPPING POLICY
MADE-TO-ORDER PRODUCTION TIME
All products are handmade and made to order. Orders are normally shipped within 7–10 business days after payment has been received and all required sizing and order information has been confirmed.
Business days do not include weekends or public holidays in Japan.
SHIPPING COST
Standard worldwide shipping is included in the product price. Any optional express shipping fee displayed at checkout is charged separately.
SHIPPING ORIGIN AND DESTINATIONS
Orders are shipped from Tokyo, Japan.
We ship to the countries and regions available at checkout. If we are unable to ship to the address provided, we will contact the customer and issue a refund if necessary.
ESTIMATED DELIVERY TIMES
Japan: approximately 2–7 business days after dispatch.
International destinations: approximately 5–20 business days after dispatch.
These are estimates and are not guaranteed. Delivery may be delayed because of customs inspections, carrier disruptions, public holidays, weather, high shipping volume, or other circumstances outside our reasonable control.
TRACKING
Tracking information will be sent by email when it is issued by the carrier. Customers are responsible for monitoring the shipment and arranging collection when required.
CUSTOMS, DUTIES AND IMPORT TAXES
Customers are responsible for any customs duties, import taxes, VAT, customs handling fees, or other charges imposed by the destination country, unless these charges were collected at checkout.
These charges are not included in the product price or worldwide standard shipping and are non-refundable unless required by law.
Customs procedures may delay delivery.
ADDRESS ACCURACY AND RETURNED PACKAGES
Customers are responsible for providing a complete and accurate delivery address.
If a package is returned because of an incorrect or incomplete address, refusal, failure to collect, or unpaid customs charges, the customer will be responsible for the actual reshipping cost.
The original order will not be refunded solely because the package was refused or not collected, except where required by law.
DELAYS, LOST PACKAGES AND DAMAGE
Top Coat Collective is not responsible for carrier or customs delays outside our reasonable control.
If tracking has not updated for an unusual period, please contact us at hello@topcoattokyo.com. We will assist with a carrier investigation. A refund or replacement cannot be issued until the carrier investigation has been completed.
For transit damage, please contact us within 7 calendar days of delivery. Include the order number and clear photographs or videos of the product, outer packaging, inner packaging, and shipping label. Please keep all packaging until the claim has been resolved.
CANCELLATIONS AND ADDRESS CHANGES
Cancellation requests must be submitted within 24 hours of placing the order and can only be accepted if production has not started.
Address changes must be requested before dispatch. We cannot guarantee that an address can be changed after an order has been confirmed.
RETURNS
Returns and return shipping are governed by our Return and Refund Policy. Returns sent without prior written approval will not be accepted.
CONTACT
For shipping enquiries, please contact:
hello@topcoattokyo.com